Customer
Service
Excellence
Guarantee
We pride
ourselves
on customer
service
at SiCap
Industries
and we
stand
firmly
behind
all our
innovative
products.
We are
always
here to
help you
any way
we can.
Although
we cannot
provide
medical
advice,
we can
help point
you in
the right
direction
concerning
your health
needs.
Always
consult
your doctor
about
using
any of
our capsaicin
health
products,
and feel
free to
have your
physician
contact
us directly.
If we
can help
you with
any question
or problem
please
feel free
to call
us 9AM – 5PM
EST (Monday – Friday).
Our customer
service
department
is always
here to
help with
any question
or concern.
Refund Policy
We stand
by all
our products
and we
back them
with a
full money-back
guarantee.
If you
are not
satisfied
with any
of our
products,
please
contact
us within
60 days
of purchase
to receive
your money
back.
In many
cases,
you will
be required
to send
us the
unused
portion
of your
product
in order
to receive
a refund.
We don’t
make this
process
hard or
uncomfortable
because
we understand
that a
small
percentage
of people
may not
experience
the relief
they were
expecting.
We care
about
you and
we understand
your health
concerns,
and we
will never
make you
feel uncomfortable
about
returning
any of
our products.
Here are
some of
the rules
concerning
returns:
If
You
Purchased
Directly
From
SiCap
Industries
Online:
If you
purchased
directly
from us
online,
we will
refund
your money
after
verifying
your purchase.
If you
paid with
a (credit
or debit)
card,
we will
return
the money
to your
card.
If you
paid with
a check
or money
order,
you will
receive
a check
or money
order.
PayPal
orders
will be
refunded
back to
the customer’s
PayPal
account.
If
You
Purchased
From
a Store:
If you
purchased
one of
our products
from a
store,
please
return
the item
to the
store
it was
purchased
from and
tell the
manager
or owner
that SiCap
Industries
will credit
them for
the return
once they
contact
us. If
the store
gives
you a
problem,
please
contact
us and
our customer
service
reps will
return
your money
directly
or we
will get
the store
to credit
you in
full.
Contacting
SiCap
Industries
About
Returns:
If you
have further
questions
about
your return,
contact
us and
we will
direct
you on
what steps
to take.
Please
send returns
directly
to SiCap
Industries
at the
address
below,
and remember
to include
all your
order
information
including
where
you purchased
the product,
a payment
receipt
and a
brief
explanation
of why
you are
dissatisfied.
SiCap Industries Attn: Returns P.O. Box 27 Guilderland, NY
12084
100% Money back guarantee!
We are so sure you’ll find relief with Sicap’s products that we offer a full money back guarantee. Just send us the unused portion in the original packaging within 60 days from date of purchase. See our refund policy in the center of this page.
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